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Refund Policy

We want you to be satisfied with your HugCubs purchase. If you are not completely satisfied, you may request a return or refund in accordance with the policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be in its original condition, unused or in resalable condition, and returned with the original packaging, accessories, manuals, and all included components.

To start a return, please contact us at support@hugcubs.com with your order number and reason for return.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

If the return is due to a defective, damaged, incorrect, or missing item, HugCubs will cover the reasonable return shipping cost.

If the return is due to personal preference, change of mind, or other non-quality-related reasons, the customer may be responsible for the return shipping cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges, if any, may not be refundable unless the return is caused by a product defect, shipping damage, or fulfillment error.

Damaged or Defective Items

If your product arrives damaged, defective, or does not function properly, please contact us as soon as possible at support@hugcubs.com.

Please include your order number, a description of the issue, and photos or videos where applicable. We will review the issue and provide an appropriate solution, which may include replacement, refund, or other after-sales support.

Non-Returnable Items

For health, hygiene, safety, or other applicable reasons, certain opened, heavily used, damaged, altered, or incomplete items may not be eligible for return unless the product has a verified quality defect.

Items that have been intentionally damaged, misused, modified, or used contrary to the product instructions may also be excluded from return or refund eligibility.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to cancel it. Once an order has been shipped, it may need to be handled as a return.

Exchanges

If you would like to exchange an item, please contact our customer service team. Depending on the circumstances, we may arrange a replacement or ask you to return the original item before sending a new one.

Contact Us

For return, refund, or exchange questions, please contact:

HugCubs Customer Support
Email: support@hugcubs.com

Customer service inquiries are generally responded to within 1–2 business days.